At myshop25, we take pride in delivering high-quality, handcrafted art and craft products. Since our items are specially made, we do not offer refunds or accept returns unless the product arrives damaged or broken due to transit.
Eligibility for Return
A product is eligible for return only if it is physically damaged or broken during delivery.
Steps to Request a Return
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Inspect the Product Immediately
Upon receiving your order, please inspect the product thoroughly. -
Notify Us Within 3 days
If the product is damaged, email us at info@myshop25.com within 3 days of delivery. -
Provide Proof of Damage
Share clear images or a video of the damaged item, including its packaging, to help us process your request quickly.
Return Process
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Once your claim is approved, we will either arrange a pickup or guide you through the return process.
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A replacement will be sent at no additional cost.
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If a replacement is not possible, we will offer either a store credit or a refund, based on your preference.
Non-Returnable Situations
Returns will not be accepted for:
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Change of mind
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Product not matching expectations
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Claims made after 3 days of delivery
We appreciate your understanding as we strive to support artisans and deliver unique craftsmanship to your doorstep.
For any questions or concerns, please reach out to us at info@myshop25.com.
Thank you for choosing myshop25 – The Craft of India!
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